1. Introduction

At Türk SEM we are committed to delivering high quality digital marketing services and to full client satisfaction. This refund policy is here to guarantee that our services are transparent and dependable.

2. Scope

This policy covers every digital marketing, SEO, search engine marketing (SEM), social media advertising, content marketing and consultancy service offered by Türk SEM.

3. Refund Terms

3.1 Cancellation before service begins

  • No fee is charged before a contract is signed.
  • We provide free consultancy at the proposal stage.

3.2 Refunds in the opening period

  • If you are not satisfied within the first 14 days of the service contract:
  • 50% of the advance payment is refunded
  • Work already carried out is calculated pro rata
  • The refund is made within 10 business days of the request

3.3 Refund policy for ongoing services

  • On monthly and quarterly contracts:
  • You are not charged for an unused month of service, and if you have been, it is refunded
  • The refund is the part of the contract fee proportional to the unused days

3.4 Special cases and exceptions

  • No partial or full refund is made in the following cases:
  1. The services the client requested have been delivered
  2. Performance reports and analyses have been completed
  3. Amounts spent on social media advertising cannot be refunded
  4. No refund can be requested on Google Ads spend that has already been used

4. How to Request a Refund

  1. The refund request must be made in writing, stamped and signed, to our customer support address ([email protected])
  2. The request must include:
  • Client name and contact details
  • Contract number
  • Reason for the refund
  • Supporting documents
  1. Requests are reviewed within 5 business days at the latest

5. Refund Method

  • Refunds are made through the same method as the original payment
  • Bank transfer and credit card refund are both available
  • The refund takes a maximum of 10 business days

6. Legal Compliance

  • This policy complies with the consumer rights legislation of the Republic of Turkey
  • In the event of a dispute, the consumer courts of Istanbul or Aksaray have jurisdiction

7. Changes to This Policy

  • Türk SEM reserves the right to change this policy on prior notice
  • The current policy will always be published on our website

8. Contact

For any question or objection:

Last updated: 17.12.2024